All Online Shopping Isn’t Created Equal

live chat for online shoppingWhen you’re looking for new shoes online, it is usually a simple transaction. You find a pair that fit your wants & needs, you put them in your shopping cart, and you complete the purchase. Not all online shopping is this simple.

For example, when looking for care for a loved one, there is much to be considered. In most cases, this is a highly thought out search, and, often, other individuals are involved in the final choice. This can be a daunting process as there are many variables to take into account when making this type of decision.

Phone calls can sometimes be too much, too soonconfused

Especially in the early stages of this type of search, a phone call might be too much too soon. Making a call might be overwhelming to a person who is just starting to consider their many, many options. We have a way that can ease the anxiety of that first call by softly engaging with potential clients, in an easy, low-stress manner. Smooth Live Chat opens the door to communication, builds trust and puts the potential customer at ease.

Communicate with the user on their terms

How does this work? Smooth live chat is a comfortable and convenient way to engage with potential customers who aren’t quite ready to dial your number. When the chat has begun, the live chat agents will collect the visitor’s details and capture the reason for their visit to your website. Once the chat has been completed, your office will receive the lead’s contact details as well as the entire chat, so you can seamlessly follow up.

Still unsure?

If you’re still not convinced about the need for this service, a recent study showed that consumers are up to 63% more likely to return to websites that offer live chat. Since your service is most likely not a ‘one stop shop’ and potential customers will most likely visit your website a few times, you need to add this to your site to outperform your competitors.

To add Smooth Live Chat to your overall marketing plan, contact us at team@smooth-digital.co.uk.

With our cost per lead model, what do you really have to lose… besides the possibility of reaching potential customers?

Reach out to us to get started.

Adding on Smooth Live Chat will help your business maximise marketing investments and increase your inbound leads. However, if you would like to learn how to utilise digital marketing to grow your business, read our Aggressive Growth Blueprint.