We live in a world where everyone and anyone is connected. Stay ahead of the curve with live chat.
With the increase in mobile and internet, you can just about look up anything, instantly, without leaving the couch.
The rise of messenger services has affected businesses even more with the need for instant gratification. This is having a profound impact on care home marketing and home care marketing plans.
In a perfect world, and with an unlimited budget, you would have the endless staff to keep your care home or home care business’s office open 24 hours to reach these potential clients.
However, like many care home or home care businesses, you most likely don’t have the resources to support this. So, when a potential client comes to your website and has a question after hours, there is no one from your team available to answer them. Instead of calling later when you’re open, many people simply continue their search.
Wouldn’t it be great to be able to keep your office hours ‘open’ and be able to service these potential customers? And…wouldn’t it be even better to only pay for valuable conversations?
Enter Smooth Live Chat.
Once you have added our outsourced, 24-hour live chat service, our Live Chat agents will act as an extension of your care home or home care business’s office; as an additional layer of support to you and your team. Most businesses cannot justify the cost of adding weekend or overnight staff just to handle enquiries that come in over these times.
Our Live Chat agents, stationed throughout the world covering various time zones, can perform this same service, at a much lesser investment than adding a full or part-time employee. The agents are equipped with the abilities needed to ‘start the conversation’ and will get the contact details of your potential client without actually consulting on your behalf. They will create a relationship by building trust and setting an expectation of follow up with someone from your office, seamlessly.
There are other live chat providers out there that can also help with accomplishing these goals. We pride ourselves with being niche; we specialise in care home marketing and home care marketing.
- We’re industry experts that know what your potential clients frequently ask and how to address these questions.
- We are unique that we tailor our scripts uniquely to your care home or home care business.
- With our Cost-Per-Lead model, you only pay for leads that are valuable to you. This means that enquiries outside of your business’ scope of service, will not be charged to you. Also, as an added bonus, current customers who reach out via live chat will be sent to your team for additional follow up, at no charge to you.
Reach out to us to speak with us about how to get started. Book a free strategy call, here.