Live Chat FAQ

1. How are leads categorised?

By November 23, 2018 No Comments

At the end of each Live Chat conversation, the agent will categorise the chat into one of the

following categories:

Sales – You will be charged for these leads.

This is a lead which has met all qualifying questions. Qualifying questions are discussed during client account set-up.

Service – You will not be charged for these leads.

These are questions from current customers, i.e. “I am expecting a follow up from your office, can you please confirm when I will hear back?”

Other – You will not be charged for these leads.

This lead has not met one or some of the qualifying questions. i.e. the customer enquiring for a service you do not offer.