1. How are leads categorised?

By November 23, 2018 No Comments

At the end of each Live Chat conversation, the agent will categorise the chat into one of the

following categories:

Sales – You will be charged for these leads.

This is a lead which has met all qualifying questions. Qualifying questions are discussed during client account set-up.

Service – You will not be charged for these leads.

These are questions from current customers, i.e. “I am expecting a follow up from your office, can you please confirm when I will hear back?”

Other – You will not be charged for these leads.

This lead has not met one or some of the qualifying questions. i.e. the customer enquiring for a service you do not offer.