5. How do I reset my password?

By November 23, 2018 No Comments

Already logged in?

You can reset your password by selecting the “Change password” option.

 

Not logged in and having password challenges?

When logging into the portal, click ‘Forgot your password?’ below the login details. An e-mail will be sent to our team and we will send you a new temporary password.

Note: If you cannot access your account after three unsuccessful login attempts, your account will be locked out. We will have to initiate a manual reset which can take several hours to be completed by the system.