Live Chat FAQ

3. How can I request to have a lead recategorised?

By November 23, 2018 No Comments

Any leads that you wish to submit for re-categorisation must be sent through to Please be sure to include the Lead Identification Number which can be found in the bottom of the chat transcript [LID:#######] and the reason you are requesting the lead to be reviewed. Any leads you wish to be recategorised must be sent before the 4th of every month for the previous months’ leads.  We will not be able to re-categorise leads that are sent through for the previous month after the 4th.