1. How are leads categorised?
At the end of each Live Chat conversation, the agent will categorise the chat into one of the
Sales – You will be charged for these leads.
This is a lead which has met all qualifying questions. Qualifying questions are discussed during client account set-up.
Service – You will not be charged for these leads.
These are questions from current customers, i.e. “I am expecting a follow up from your office, can you please confirm when I will hear back?”
Other – You will not be charged for these leads.
This lead has not met one or some of the qualifying questions. i.e. the customer enquiring for a service you do not offer.